Returns & Exchanges

At Eson Direct, we want you to be completely satisfied with your professional beauty supplies. If you are not happy with your purchase, you can return unused and unopened products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Package Your Items

  Securely pack the items in their original, unopened packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Return

  Affix the provided return label or address the package to our returns department, ensuring you use a trackable shipping service for peace of mind.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.